Refund policy

We offer a 30-day return policy — you have 30 days from receiving your order to request a return.

To start a return, email us at shoptailcroft@gmail.com with your order number and the reason for the return. If your item arrived faulty, damaged, or wrong, please include a photo.

Once we've reviewed your request, we'll confirm whether it's approved and let you know exactly what to do next. If approved, your refund is issued to your original payment method.

Damages and issues

Inspect your order as soon as it arrives, and contact us straight away if anything's faulty, damaged, or not what you ordered, so we can put it right quickly.

Your legal right to cancel (UK)

As a UK consumer, you also have a legal right to cancel your order within 14 days of receiving it, for any reason and without needing to explain why. Our own 30-day policy already covers this and gives you more time to decide.

Refunds

Once your return is approved, your refund is issued to your original payment method within 10 business days. It can take a little longer for your bank to show it, depending on your provider.

If it's been more than 10 business days since we approved your return and you still haven't seen it, contact us at shoptailcroft@gmail.com.

Exchanges

Want a different size or colour instead? Contact us to start a return, and once it's approved, place a new order for the one you want.